Mcfly Ads

Mcfly Analytics support

Stuck on install, paste spend, or Total ROAS? Email a person. Install free from the App Store. No public shop-domain form on this site.

Free = Meta + Google + Other App Store Free desk — paste those channels day one
Pro $39 when Billing LTV + all channels — we announce before anything bills
Install free App Store path first — email if stuck · no shop-domain box
Custom inquire Non-Shopify desks → Custom Data Solutions

Usually same business day

Email us — that’s the whole system

No ticket portal. No chatbot. Write directly; someone on the Mcfly team reads and replies.

Installs + support. Until domain mail (DNS) is live, use the interim inbox below.

Include your store domain and what you need: install, paste/spend, a bug, or a Total ROAS question. Screenshots welcome. Prefer the App Store install path first.

How install works

Install free from the Shopify App Store is primary for Mcfly Analytics. Free = Meta + Google + custom Other spend. Pro $39/store/mo when Billing is announced — you’ll hear before anything charges. Need help? Email us. No shop-domain form on this site. Not on Shopify? Custom Data Solutions inquire (secondary).

  1. Install free from the App Store

    Install Mcfly Analytics from the Shopify App Store. Stuck? Email the addresses above with your store domain. No “paste your store” box here.

  2. Approve scopes in Admin

    We ask for read_orders (sales totals) and minimal read_customers (opaque customer id + numberOfOrders only) for new vs returning. No name, email, or address CRM.

  3. First trusted Total ROAS

    In the desk, in order: Sample desk OFF → Confirm margin (sets your break-even floor) → Paste spend from Sheets (CSV optional; no ad OAuth) → optional Use 4.0× goal → open Total ROAS.

  4. Stuck? Email a human

    Paste fail, numbers look wrong, or blocked before you decide — write (interim: ) with your store domain. A person answers.

What Total ROAS means here

Total ROAS = Shopify Total Sales ÷ ad spend for the same period. Break-even ≈ 1 ÷ profit margin. Platform ROAS can disagree with Shopify sales — that’s expected, not a sync bug. Platforms credit clicks and views; Mcfly counts Total Sales against money spent on ads.

Common questions

Why no “type your .myshopify.com” install on this site?

Shopify requires App Store (or Partner Dashboard) install. We never put a public shop-domain form on mcflyads.com. Install Free from the App Store; email Support if you need a hand.

What’s Free vs Pro?

Free = Meta + Google + custom Other (CSV), Total ROAS desk, break-even, Spend Allocation, Email Overview. Pro ($39/store/mo) unlocks Customer LTV, every named channel, and the full-year Goals board. Listing Pricing stays Free until Billing is announced — see Pricing.

Why isn’t it free forever?

App Store listing is Free while we launch — not a bait price. Target paid is $39/store/mo flat; we tell you the date and terms before anything bills.

Do you use pixels or track my customers?

No. Mcfly is not a pixel, multi-touch, or “true ROAS” product. We read Shopify order totals, classify new vs returning with opaque customer id + numberOfOrders only (no name/email/address), and the ad spend you enter. That’s the whole data diet.

How do I get spend into Mcfly with Google Sheets?

In Spend: pick platforms → Download blank CSV or Open Google Sheets → File → Import → Upload → fill daily amounts → File → Download → CSV → paste on Spend. Optional: map SyncWith / Coupler / Supermetrics (you pay those tools). Guide: Sheets spend guide. Free path never requires SyncWith.

Do I connect Meta or Google to Mcfly?

No for day one. Paste Meta + Google from Sheets (CSV secondary) — no ad OAuth, no pixels. Optional: fill Mcfly’s pipe template with SyncWith / Coupler / Supermetrics / Coefficient (you pay those tools), then import the CSV. Not a “Works with” partnership. Overview: paste-first spend.

Can I automate spend without connecting every ad account?

Yes. Free path is always paste/CSV. If you already pay SyncWith, Coupler, Supermetrics, or Coefficient, point them at Mcfly’s date,channel,amount template, download CSV, import on Spend. Examples: long · wide.

My Total ROAS doesn’t match Meta or Google. Is something broken?

Almost always no. Platforms credit conversions to clicks and views; that can run ahead of banked sales. Total ROAS only counts Shopify sales after returns ÷ ad spend for the same period. Send a screenshot with the period if you want a second look.

What happens to my data if I uninstall?

Shopify sends a shop-redact webhook; we delete your Mcfly shop record, settings, and spend entries, subject to short backup windows. Detail: Privacy.

How fast will I hear back?

Usually the same business day. Small team, real inbox — if it’s urgent before a Monday budget call, say so in the subject line.

What helps us help you

What we refuse to build

No pixels. No MTA. No “true ROAS.” If a request needs path attribution, the answer is no — that’s a product line, not a missing feature. We measure ad spend against Total Sales. Full stop.

Custom Data Solutions

Need a fixed-fee desk outside the Shopify App Store (multi-system, non-Shopify, or bespoke close)? That’s a separate inquiry — not an invite waitlist for the app. Inquire for Custom Data Solutions →

Policies

Privacy · Terms. GDPR / data requests also flow through Shopify’s compliance webhooks.